1. Data Controller
The data controller for personal data collected through this website and its forms is TempoBook, hereinafter "TempoBook" or "we." You can contact us by writing to gestion@tempobook.net.
2. Data We Collect
We only collect the data necessary to fulfill your request, send you the requested information, and, with prior consent, keep you informed about TempoBook. Typical data includes:
- First and last name.
- Business or company name.
- Email address.
- Phone number / WhatsApp.
- Message or additional details you voluntarily share with us.
3. Purposes of Processing
We process your personal data for the following purposes:
- Primary purpose: to respond to your requests, send you the information or documents you have requested (e.g., case studies, demos, or quotes), and manage your commercial relationship with TempoBook.
- Secondary purpose (with consent): to send you commercial communications, newsletters, news, offers, and relevant information about TempoBook and the scheduling management and conversational CRM sector.
Consent for the secondary purpose is free, prior, express, and informed. You can revoke it at any time by following the "unsubscribe" link included in each communication or by writing to gestion@tempobook.net.
4. Legal Basis and Regulatory Framework
TempoBook operates under the personal data protection standards applicable in Latin America and internationally, including but not limited to:
- Colombia: Law 1581 of 2012, Decree 1377 of 2013, and related regulations.
- Mexico: Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
- Brazil: General Data Protection Law (LGPD, Law 13.709/2018).
- Argentina: Law 25.326 on Personal Data Protection and its Regulatory Decree 1558/2001.
- Chile: Law 19.628 on Protection of Private Life.
- Peru: Law 29733, Personal Data Protection Law, and its Regulations.
- Ecuador: Organic Law on Personal Data Protection.
- International Standards: Principles of the European Union's General Data Protection Regulation (GDPR), to the extent applicable.
We apply the principles of legality, purpose, freedom, truthfulness or quality, transparency, access and restricted circulation, security, and confidentiality.
5. Data Subject Rights
As a data subject, you have the right to:
- Know, update, and rectify your personal data.
- Request proof of the authorization granted.
- Request information about the use of your data.
- File complaints with your country's data protection authority.
- Revoke authorization and/or request the deletion of your data when appropriate.
- Access your data free of charge at least once every calendar month.
To exercise these rights, send your request to gestion@tempobook.net clearly indicating the right you wish to exercise and attaching a document that allows us to identify you.
6. Data Transfer and Assignment
TempoBook will not sell, assign, or transfer your personal data to third parties without your prior consent, unless it is necessary to comply with a legal or judicial obligation or for the provision of the contracted service with trusted providers (e.g., storage services, email marketing, and payment processing) who act under our instructions and with the same security and confidentiality obligations.
7. Information Security
We adopt reasonable technical, administrative, and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure. This includes the use of secure connections (HTTPS), access controls, periodic review of providers, and training of our team in good security practices.
8. Data Retention
We retain your personal data for the time necessary to fulfill the described purposes and applicable legal and contractual obligations. Once the data is no longer needed, we will securely delete or anonymize it.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve the browsing experience, analyze site traffic, and understand user behavior. You can configure your browser to reject cookies, although some site functions may be affected. We use Google Analytics in an anonymized form for statistical purposes.
10. Minors
Our services are aimed at adult entrepreneurs and professionals. We do not intentionally collect data from minors. If you have reason to believe that a minor has provided us with personal data, please contact us to have it removed.
11. Changes to this Policy
TempoBook may update this policy at any time to reflect legislative, operational, or service changes. We recommend reviewing it periodically. The date of the last update is at the beginning of this document.
12. Contact
For any questions, inquiries, or to exercise rights related to this policy, write to us at gestion@tempobook.net.
13. Meta Platform Terms
By using TempoBook services, you also apply and accept the Meta Platform Terms. We recommend reviewing them periodically, as Meta may update them.